Frequently Asked Questions
Everything you need to know about fresh delivery and seasonal produce.
How do you ensure the freshness of the produce during delivery?
We hand-pick your order from our market floors on the day of delivery and transport it in temperature-controlled vehicles to ensure everything arrives crisp and fresh.
What is the 'Imperfect Picks' range?
Our Imperfect Picks are seasonal fruits and vegetables that might look a little different but taste just as delicious. By buying them, you help reduce food waste and save up to 50% compared to standard produce.
Can I track my delivery order in real-time?
Yes, once your order is dispatched, you will receive a SMS with a tracking link allowing you to see the estimated arrival time of your fresh groceries.
Do you offer same-day delivery?
Same-day delivery is available in select metropolitan areas for orders placed before 10:00 AM. Availability can be checked by entering your postcode on our website.
What happens if I am not home when my delivery arrives?
If you are not home, our drivers will leave your order in a safe place as specified in your delivery instructions. Perishable items are packed in insulated boxes with ice packs to maintain freshness.
What is your policy for damaged or missing items?
We strive for perfection, but if something isn't right, please contact our customer service team within 24 hours of delivery with photos of the issue for a refund or credit to your account.